FAQ Extended RU

What is KYC and what is its purpose?
Completion of the KYC (Know Your Customer) procedure prior to acquiring tokens is a mandatory step intended to ensure compliance with applicable regulatory requirements and established compliance standards.

The KYC process enables verification of investor identity and helps mitigate risks related to fraud, money laundering, and other unlawful activities.

This procedure supports transparency within the investment process and protects the interests of all participants. In certain jurisdictions, completion of KYC is a required condition for conducting financial transactions and investment activities.
Can tokens be paid for from one wallet and received in another?
No. Tokens must be paid for and received only through the wallet address that was provided during the KYC verification process.
I do not use MetaMask but another wallet. Can I use it?
You can use several compatible wallets to interact with Binance Smart Chain (BSC) and custom tokens. Below are some commonly used options:
1. MetaMaskMetaMask is one of the most widely used wallets for Ethereum and EVM-compatible networks, including Binance Smart Chain. By adding BSC as a custom network in MetaMask, you can manage BSC-based tokens and conduct transactions on the network.
2. Trust WalletTrust Wallet is a mobile wallet that supports Binance Smart Chain. You can create a wallet or import your existing BSC address to manage tokens and execute transactions on BSC.
3. Ledger (Hardware Wallet)For enhanced security, you may use a Ledger hardware wallet in combination with Binance Smart Chain. After configuring the device via Ledger Live, you can interact with BSC tokens through compatible interfaces.
4. Binance Chain WalletBinance Chain Wallet is an official wallet developed for interacting with Binance Smart Chain. It allows users to manage BSC tokens and conduct transactions within the Binance ecosystem.
When selecting a wallet, ensure that it supports Binance Smart Chain (BSC) and allows interaction with custom tokens.
Which cryptocurrencies are accepted for subscription?
You can subscribe using BNB, USDT (ERC20), or ETH. If subscribing with USDT (ERC20) or ETH, please note these are Ethereum network tokens. You will be guided through the appropriate conversion or transfer process during the onboarding settlement steps.
For any questions about subscription methods, contact .moc.dnuftrainillec%40troppus
I have the required cryptocurrency, but the blockchain is different. Can I use it for subscription?
We accept only BNB (on the Binance Smart Chain network), USDT (ERC20 standard), and ETH for subscription settlement.

If the symbols or network designations shown in brackets differ, the cryptocurrency must be converted to the required network or standard before completing the subscription.
I am registered on a crypto exchange. Can I use my exchange wallet for subscription?
To participate in the subscription of our tokens, you must use a compatible non-custodial wallet such as MetaMask, Binance Chain Wallet, Trust Wallet, or Ledger.
Exchange wallet addresses cannot be used, as they typically do not support the proper receipt, custody, or display of custom security tokens.
For participation at this stage, please ensure you are using a supported wallet that allows interaction with Binance Smart Chain and custom token contracts.
At what exchange rate do you calculate cryptocurrency and fiat conversions?
For cryptocurrency to EUR conversions, we use the exchange rate published on Coinbase at the time of settlement. You can check the current rate at coinbase.com/converter. For bank transfer subscriptions, the EUR amount is fixed at the nominal token value.
I entered an incorrect or random wallet address during KYC. What should I do?
If the wallet address submitted during the KYC process was incorrect, incomplete, or does not belong to you, please contact our support team immediately at moc.dnuftrainillec%40troppus.
For security and compliance reasons, token allocation can only be made to the verified wallet address linked to your KYC record. Corrections must be processed before any subscription settlement takes place.
Do not proceed with the subscription until the wallet information has been properly updated and confirmed.
How to convert USDT (BEP20) to BNB in MetaMask
You can convert USDT (BEP20) to BNB by following these steps in the MetaMask application:

1. Open the MetaMask app on your device.
2. Navigate to your USDT (BEP20) token.
3. Select the Swap option.
4. In the Select token field, choose BNB.
5. Enter the amount of USDT you wish to convert to BNB.
6. Review the swap details and confirm the transaction to complete the conversion.
How to convert USDT (BEP20) to BNB in Trust wallet
To convert USDT (BEP20) to BNB in Trust Wallet, follow these steps:

1. Open the Trust Wallet application on your device.
2. Navigate to your USDT (BEP20) token.
3. Select the Swap option.
4. Choose Swap USDT.
5. Tap Preview Swap to review the transaction details.
6. Confirm the swap to complete the conversion.

No. Tokens must be paid for and received only through the wallet address that was provided during the KYC verification process.

We accept only BNB (on the Binance Smart Chain network), USDT (ERC20 standard), and ETH for subscription settlement.If the symbols or network designations shown in brackets differ, the cryptocurrency must be converted to the required network or standard before completing the subscription.

For cryptocurrency to EUR conversions, we use the exchange rate published on Coinbase at the time of settlement. You can check the current rate at coinbase.com/converter. For bank transfer subscriptions, the EUR amount is fixed at the nominal token value.

We accept only BNB (on the Binance Smart Chain network), USDT (ERC20 standard), and ETH for subscription settlement.

If the symbols or network designations shown in brackets differ, the cryptocurrency must be converted to the required network or standard before completing the subscription.